How Can We Help You?

Get instant support for all your StealthChange questions. Our team is here to help you 24/7 with fast and reliable assistance.

Contact Support

Live Chat

Get instant help from our support team. Available 24/7 for urgent issues.

Average response: 2 minutes

Click the chat button in the bottom right corner to start

Submit Ticket

Create a support ticket for complex issues that require detailed investigation.

Average response: 12 hours

Frequently Asked Questions

How long do exchanges take to complete?

Most exchanges are completed within 5-30 minutes. The exact time depends on network congestion and the cryptocurrencies being exchanged. Bitcoin transactions typically take 10-60 minutes, while Ethereum takes 5-30 minutes.

What should I do if my exchange is taking longer than expected?

If your exchange is taking longer than the estimated time, first check the blockchain explorer for your transaction. Network congestion can cause delays. If the issue persists for more than 2 hours, contact our support team with your exchange ID.

I sent the wrong amount or to the wrong address. Can you help?

Unfortunately, cryptocurrency transactions are irreversible. If you sent funds to the wrong address or sent an incorrect amount, we cannot recover the funds. Always double-check addresses and amounts before sending.

Do you store my personal information or transaction data?

No, we don't store any personal information. StealthChange is completely anonymous - no registration, no KYC, no personal data collection. We only keep minimal transaction data for security purposes, which is automatically deleted after 30 days.

What are your exchange limits?

Our minimum exchange amount is $10 USD equivalent, and the maximum is $50,000 USD per exchange. For larger amounts, please contact our support team to arrange a custom exchange with better rates.

How do you ensure the security of my funds?

We use bank-grade security measures including SSL encryption, cold storage for funds, multi-signature wallets, and regular security audits. Your funds are only held temporarily during the exchange process and are never stored long-term.

System Status

Exchange Service
Operational
99.9% uptime
API Service
Operational
99.8% uptime
Support System
Operational
24/7 available